Refund policy

Welcome to CurtainCharm. Your satisfaction is our highest priority. We understand that purchasing home décor online requires confidence, and we are committed to making every shopping experience as smooth, transparent, and worry-free as possible.

This Return & Refund Policy explains the conditions under which products purchased from CurtainCharm.store may be returned or refunded.

By placing an order through our website, you agree to the terms outlined below.

1. Our 30-Day Return Guarantee

We proudly offer a 30-Day Return Guarantee.

If you are not completely satisfied with your purchase, you may request a return within 30 calendar days after your order has been delivered.

To qualify for a return, the item must meet all eligibility requirements listed in this policy.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days after delivery.
  • Be unused whenever possible.
  • Be in its original condition.
  • Include original packaging whenever available.
  • Include all accessories and components originally received.
  • Not be intentionally damaged or modified.

We reserve the right to inspect returned merchandise before approving a refund.

3. Items That Cannot Be Returned

Certain items cannot be returned, including but not limited to:

  • Personalized or custom-made curtains.
  • Products made to customer specifications.
  • Clearance or final sale items.
  • Gift cards.
  • Products showing signs of misuse.
  • Items damaged after delivery due to customer handling.
  • Products returned without prior authorization.

4. Damaged or Incorrect Orders

If your package arrives:

  • Damaged
  • Defective
  • Missing parts
  • Incorrect item
  • Wrong color
  • Wrong size

Please contact us within 7 days of delivery.

To speed up the resolution process, please provide:

  • Your order number
  • Photos of the shipping package
  • Photos of the product
  • Description of the issue

Our support team will review your request and arrange an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.

5. How to Start a Return

Please contact our customer service before returning any merchandise.

Email:

support@CurtainCharm.store

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos if applicable

Our support team will provide detailed return instructions.

Please do not send products back without receiving authorization.

Unauthorized returns may experience delays or may not qualify for refunds.

6. Return Shipping

Customers are generally responsible for return shipping costs unless:

  • The wrong product was shipped.
  • The product arrived damaged.
  • The product is defective.
  • The order contains manufacturing defects.

In these situations, CurtainCharm will work with you to resolve the issue appropriately.

7. Refund Process

Once your returned package has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method.

Please note that processing times depend on your payment provider and financial institution.

Typical processing time:

5–10 business days

8. Partial Refunds

In some circumstances, only partial refunds may be granted.

Examples include:

  • Products returned with missing accessories.
  • Items showing signs of use.
  • Products not returned in original condition.
  • Damage not caused during shipping.

Each situation is reviewed individually.

9. Exchanges

If you received:

  • A defective product
  • A damaged item
  • An incorrect product

Please contact us before placing a new order.

Where possible, we will arrange an exchange or replacement.

10. Order Cancellation

Orders may be cancelled before they enter processing.

Once an order has been prepared for shipment or shipped, cancellation may no longer be possible.

If cancellation cannot be completed, customers may request a return after delivery under this policy.

11. Late or Missing Refunds

If you have not yet received your refund:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your payment provider.
  • Allow additional processing time.

If the refund still has not appeared after a reasonable period, please contact:

support@CurtainCharm.store

12. International Returns

As we proudly serve customers worldwide, return shipping times vary depending on the destination country.

Customers are responsible for ensuring returned packages are securely packaged and properly addressed.

We recommend using a tracked shipping service whenever possible.

13. Fraud Prevention

CurtainCharm reserves the right to refuse returns or refunds in cases involving:

  • Fraudulent activity.
  • Excessive return abuse.
  • False claims.
  • Unauthorized chargebacks.
  • Products intentionally damaged.

14. Changes to This Policy

CurtainCharm reserves the right to update this Return & Refund Policy at any time without prior notice.

The latest version will always be published on our website.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

CurtainCharm.store

Email: support@CurtainCharm.store

Phone: (416) 555-0173

Address:
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada

We are always happy to assist you and appreciate your trust in CurtainCharm.