Terms of service

Welcome to CurtainCharm.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or purchasing from CurtainCharm, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. About CurtainCharm

CurtainCharm is an online retailer specializing in premium window treatments, including blackout curtains, sheer curtains, outdoor curtains, custom curtains, and related home décor products.

Website:

CurtainCharm.store

Business Address:

10925 Rue Pasteur

Montréal, QC H3M 2N4

Canada

Customer Support:

support@CurtainCharm.store

Phone:

(416) 555-0173

2. Acceptance of Terms

By accessing our website, browsing products, placing an order, or using any services provided by CurtainCharm, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree to these Terms, you should discontinue use of our website immediately.

3. Eligibility

To place an order through CurtainCharm, you must:

Be at least the age of majority in your jurisdiction.
Provide accurate and complete information.
Use the website only for lawful purposes.
Have authorization to use your chosen payment method.

We reserve the right to refuse service to anyone at our sole discretion.

4. Products

We strive to ensure that all product descriptions, images, specifications, colors, and dimensions are presented as accurately as possible.

However, slight variations may occur due to:

Monitor settings
Device displays
Lighting conditions
Manufacturing tolerances
Fabric texture
Dye batches

Such variations do not constitute product defects.

5. Pricing

All prices displayed on CurtainCharm.store are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If a pricing error is discovered after an order has been placed, we reserve the right to:

Cancel the order.
Contact the customer with corrected pricing.
Offer the option to proceed or cancel.

6. Orders

Once an order is placed, customers will receive an order confirmation email.

Receipt of an order confirmation does not constitute final acceptance.

CurtainCharm reserves the right to:

Cancel suspicious orders.
Refuse fraudulent transactions.
Limit purchase quantities.
Decline orders for inventory or pricing issues.

7. Payment

We accept secure payment methods supported through Shopify and our authorized payment providers.

Payment authorization is required before an order enters processing.

Customers agree that all payment information provided is accurate and authorized.

8. Shipping

CurtainCharm proudly offers:

Free Worldwide Shipping
Estimated Delivery: 7–10 Business Days

Delivery estimates are provided for convenience and are not guaranteed.

Unexpected delays caused by customs, weather, holidays, carrier disruptions, or other circumstances beyond our control may occur.

9. Returns

Returns are governed by our separate Return & Refund Policy.

Customers are encouraged to review that policy before placing an order.

10. Intellectual Property

All content available on CurtainCharm.store, including but not limited to:

Logos
Product photography
Website design
Graphics
Icons
Text
Product descriptions
Layout
Branding

is the exclusive property of CurtainCharm or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

11. User Conduct

Users agree not to:

Violate any applicable laws.
Attempt unauthorized access to the website.
Interfere with website security.
Upload malicious software.
Engage in fraudulent purchases.
Submit false information.
Use automated systems to scrape website content.
Misrepresent affiliation with CurtainCharm.

Violation of these Terms may result in account suspension or termination.

12. Third-Party Services

Our website may contain links to third-party websites or services.

CurtainCharm is not responsible for the content, privacy practices, or policies of external websites.

Accessing third-party services is at your own risk.

13. Limitation of Liability

To the fullest extent permitted by applicable law, CurtainCharm shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

Website use
Product use
Shipping delays
Service interruptions
Technical issues
Lost profits
Data loss

Our total liability shall not exceed the amount paid for the purchased product.

14. Disclaimer of Warranties

All products and services are provided on an "as is" and "as available" basis unless otherwise required by law.

CurtainCharm makes no guarantees regarding:

Continuous website availability.
Error-free operation.
Compatibility with every device.
Absolute accuracy of all website content.

15. Privacy

Your use of CurtainCharm.store is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described therein.

16. Force Majeure

CurtainCharm shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Government actions
Pandemics
Labor disputes
Transportation disruptions
Internet outages
Power failures

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

Any disputes shall be resolved through the appropriate courts having jurisdiction.

18. Changes to These Terms

CurtainCharm reserves the right to modify these Terms of Service at any time.

Updates become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

19. Contact Information

If you have any questions regarding these Terms of Service, please contact us.