Shipping policy
Welcome to CurtainCharm.store. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered worldwide.
By placing an order with CurtainCharm, you agree to the terms outlined below.
1. Worldwide Shipping
CurtainCharm proudly offers FREE Worldwide Shipping on all eligible orders.
No minimum purchase is required.
Whether you're ordering from North America, Europe, Asia, Australia, or other supported regions, we strive to deliver your order safely and efficiently.
2. Processing Time
After your order has been successfully placed, it will enter our processing queue.
Typical processing time:
1–3 Business Days
During this time, our team will:
- Verify your order information
- Inspect product quality
- Prepare secure packaging
- Coordinate shipment with our logistics partners
- Generate tracking information (when available)
Orders placed during weekends or public holidays will begin processing on the next business day.
3. Delivery Time
Estimated delivery time:
7–10 Business Days
Delivery estimates begin after the order has been processed and shipped.
Actual delivery times may vary depending on:
- Destination country
- Customs clearance
- Weather conditions
- Local courier operations
- Seasonal demand
- Public holidays
- Unexpected transportation delays
While we strive to meet our estimated delivery window, these estimates are not guaranteed.
4. Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email.
When available, the email will include:
- Shipping confirmation
- Tracking number
- Carrier information
- Shipment updates
Please allow 24–72 hours for tracking information to become active after shipment.
5. Order Tracking
Most shipments include tracking.
Customers may monitor their package using the tracking information provided in their shipping confirmation email.
Tracking updates are dependent on the carrier and may not update continuously while the package is in transit.
6. Shipping Destinations
CurtainCharm currently ships to most countries and regions worldwide.
However, shipping availability may occasionally change due to:
- Government restrictions
- International regulations
- Carrier limitations
- Natural disasters
- Political events
- Public health emergencies
If shipping is unavailable to your location, you will be notified as soon as possible.
7. Shipping Costs
We proudly provide:
FREE Worldwide Shipping
No hidden shipping fees.
No additional handling charges.
No packaging fees.
The price displayed during checkout is the final product price unless taxes or import duties are required by your local government.
8. Customs, Duties & Taxes
International orders may be subject to:
- Customs inspections
- Import duties
- VAT
- Local taxes
- Government fees
These charges are determined by your country's customs authorities and are the responsibility of the customer where applicable.
CurtainCharm has no control over customs policies or import fees.
9. Multiple Packages
If your order contains multiple products, items may be shipped separately.
This allows us to:
- Reduce shipping delays
- Improve warehouse efficiency
- Ensure faster delivery of available products
If your order arrives in multiple shipments, there is no need for concern—your remaining items are still on their way.
10. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Full recipient name
- Street address
- Apartment or unit number
- Postal code
- City
- Province or state
- Country
- Phone number
CurtainCharm is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
11. Address Changes
If you need to change your shipping address, please contact us immediately after placing your order.
Once an order has entered processing or has been shipped, address changes may no longer be possible.
12. Lost Packages
If your package appears to be lost during transit, please contact us.
Our support team will work with the shipping carrier to investigate the issue.
Depending on the outcome, we may offer:
- A replacement shipment
- A refund
- Another appropriate resolution
13. Delayed Deliveries
While most orders arrive within the estimated delivery window, delays may occasionally occur due to circumstances beyond our control.
Examples include:
- Severe weather
- Customs inspections
- Airline delays
- Transportation disruptions
- Peak holiday seasons
- Local courier delays
We appreciate your patience and understanding in these situations.
14. Damaged Packages
If your package arrives visibly damaged, please:
- Photograph the package before opening.
- Photograph the damaged product.
- Contact us within 7 days of delivery.
Our support team will review the information and work to provide a suitable solution.
15. Incorrect Deliveries
If you receive:
- The wrong product
- An incorrect color
- An incorrect size
- Missing items
Please contact us promptly with your order number and photographs.
We will investigate the issue and arrange an appropriate resolution.
16. Failed Delivery Attempts
If delivery cannot be completed due to:
- Incorrect address
- Recipient unavailable
- Refused delivery
- Failure to collect from the carrier
Additional shipping charges may apply for reshipment.
17. Order Cancellations
Orders may be canceled before shipment.
Once an order has been shipped, cancellation is no longer possible.
Customers may instead request a return in accordance with our Return & Refund Policy.
18. Policy Updates
CurtainCharm reserves the right to update this Shipping Policy at any time.
Any changes will become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding shipping or delivery, please contact us.
CurtainCharm.store
Email: support@CurtainCharm.store
Phone: (416) 555-0173
Address:
10925 Rue Pasteur
Montréal, QC H3M 2N4
Canada